At Sierra Pacific Mortgage, the Safety of our Customers and Business Partners is our uncompromising priority, and we are closely monitoring the Coronavirus (COVID-19).
As announcements from the Centers for Disease Control (CDC), the World Health Organization (WHO), and other government agencies emerge, Sierra Pacific Mortgage will continue to monitor and update our employees and customers with any pertinent information. As of now, Sierra has not closed any operations centers or suspended any business operations due to the current situation, and none of our Sierra Pacific Wholesale locations serving our customers are currently listed as geographic risks by the CDC. In the event we are instructed to quarantine and/or work remotely, we have a remote plan in place that will allow our employees to continue to perform their daily duties.
Should any changes occur, we will quickly announce any adjustments to our procedures or operations so that you can maintain confidence in your loan transactions with Sierra Pacific Wholesale.
Defending Against COVID-19 Cyber Scams
The Cybersecurity and Infrastructure Security Agency (CISA) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19). Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Sierra Pacific Mortgage advises all customers to exercise caution in handling ANY email with a COVID-19-related subject line, especially those containing attachments or hyperlinks. We also caution individuals to be wary of any social media requests, texts, or phone calls related to COVID-19.
Here are a few tips to protect yourself and remain vigilant during this time:
- Avoid clicking on links in unsolicited emails and be wary of email attachments.
- Use trusted sources—such as legitimate, government websites –for up-to-date, fact-based information about COVID-19.
- Do not reveal personal or financial information in an email, and do not respond to email solicitations for this information.
- Verify a charity’s authenticity before making donations.
As we make any changes to our operations or procedures, we will keep you updated with the most current information. Updates can also be accessed at our homepage at www.sierrapacificmortgage.com.